We understand that sometimes returns may be necessary, and we have designed a straightforward return and refund policy to ensure your satisfaction.
Return Eligibility
To be eligible for a return, the items must meet the following criteria:
- They must be in their original condition, unused, and with all the original packaging and tags still attached.
- Please note that customized or personalized items, final sale items, and items that have been damaged after delivery are non-returnable.
Return Process
If you need to initiate a return, please contact our customer service team at [email protected] within 26 days of receiving your order. They will guide you through the return process and provide you with a return shipping label. It’s important to note that you will be responsible for covering the return shipping costs unless the item was defective or damaged.
Refunds
Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. Assuming everything is in order, we will process your refund within 7-9 business days. The refund will be credited to your original payment method.
In the case of a defective or damaged item, we will issue a full refund, including the cost of return shipping.
Exchanges
If you would like to exchange an item for a different size or color, please contact our customer service team at [email protected]. They will assist you with the exchange process and make sure you receive the desired item.
Contact Us
If you have any questions or concerns about our return and refund policy, please don’t hesitate to reach out to us. Our dedicated customer service team is here to assist you and ensure you have a positive shopping experience.